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Participate in Our Customer Satisfaction Program for a chance to win an Amazon Gift Card
June 9, 2015

We just want to ask you one simple question:

Based on your overall experience with Harris Enterprise Resource Planning, how likely are you to recommend us to a friend or colleague?

Answers to this question will provide us with a Net Promoter Score (NPS), a "straightforward metric that holds companies and employees accountable for how they treat customers." NPS is our customer satisfaction program. We use the program to obtain your insight regarding our service levels. We turn your feedback into action.

What we’ve done with your feedback….

  • Increased our staff – You told us that we needed more staff to make your experience better so over the last nine months we’ve hired more staff for all of our teams that assist you! Research & Development, Client Services and now Professional Services.
  • Video process guides included with release notes – in an effort to provide better understanding of enhancements to our software, we have begun including video guides (available on eSupport) along with our standard release documentation.
  • You told us that you are, at times, waiting for someone with proper knowledge to answer your support questions. We are continuing our cross training efforts on an aggressive basis, so more staff is available to respond to your needs at any given time.
  • We’ve re-established your client liaison! Donna Parker is YOUR Client Experience Manager. She is available to assist you with any questions or concerns to make your experience with Harris ERP the best it can be.

Simply click the Give Feedback button below. A nswer the question with a “very likely,” “somewhat likely,” or “not likely” and you are automatically registered* for a chance to win one of three $50 Amazon gift cards!  You can also provide feedback via our Website. Please provide your input by June 22, 2015.
*Please note only entries with a contact name qualify for the gift card. We will contact you directly for delivery of your gift card. If you do not want to participate in the drawing, please state so in the comment field of the survey.
If you use multiple product lines, we request that you complete one NPS survey for each. By doing so, you'll increase your chances to win, and it will help us more accurately evaluate and take action on your response.
To learn more about NPS, visit www.netpromoter.com.
Much appreciation,
Donna Parker, Client Experience Manager

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