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Harris ERP Releases Innoprise Utility Billing/CIS v3.18.0
November 12, 2015

We’re pleased to announce the release of Innoprise Utility Billing/CIS v3.18.0. The release notes for this release and prior releases are available on eSupport. Also available are 3 videos to explain the new functionality. To check the version you are on, please access the help page, as shown below.

Below is a brief summary of the enhancement and fixes provided in this release:
  • Performance improvement for meter read upload
  • Numerous other enhancements and fixes for meter read upload
  • Fix for out of balance journals created by credit balance refunds
  • Allow adjustment to partially paid installment deposit
  • Meter removal functionality in service orders
  • Add Payment Type Totals to Deposit Slip Report
Each company is required to do a meter read upload in their test database prior to upgrading production to this version.

To Access

  • Log in to eSupport.
  • Select Downloads, Documentation.
  • Select Harris ERP as the “Division.”
  • Select Innoprise as the “Family.”
  • Select CISfrom the “Category” list box.
  • Download the release notes (.pdf).

  • To download the overview videos, select CIS Overview Videos as the “Category.”

Please submit a ticket with eSupport to schedule your upgrade.

*Please note that these are large files and may take a few moments to download. Your patience is appreciated. 


To contact the Harris ERP Support Team

Log a call via eSupport. For phone support, please dial 1.866.450.6696.

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