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Harris ERP Releases Innoprise Utility Billing/CIS v3.23.0
August 12, 2016

We’re pleased to announce the release of Innoprise Utility Billing/CIS v3.23.0.Release notes and prior releases are available on eSupport.

To check the version you are on, please access the About page, as shown below.

Below is a brief summary of the enhancements and fixes provided in this release:

  • Mueller MI Net Smart Meter integration
  • Option to email dispatch locations when a service order is closed
  • Activity logging when a service order is cancelled
  • Rate Schedule display on Service Order Input screen
  • Enhanced deadlock handling for payments originating in Citizen Access
  • General error if a meter with number of dials greater than 999
  • Expanded the meter multiplier display
To Access 
  • Log in to eSupport.
  • Select Downloads, Documentation.
  • Select Harris ERP as the “Division.”
  • Select Innoprise as the “Family.”
  • Select CISfrom the “Category” list box.
  • Download the release notes (.pdf).


*To download the overview videos, select CIS Overview Videos as the "Category"


Please submit a ticket with eSupport to schedule your upgrade.


*Please note that these are large files and may take a few moments to download. Your patience is appreciated. 

To contact the Harris ERP Support Team

Log a call via eSupport. For phone support, please dial 1.866.450.6696.

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