Delinquency Processing and Collection Management
The system has an automated delinquency processor to streamline the processing of delinquent accounts. At the daily interval scheduled, the system will check for ALL delinquencies configured in the system and generate letters appropriately. For most customers, Notices of Underpayment, Overpayment/Credit, Return Not Filed, Return Not Signed, etc. are generated on a daily basis to reflect the information placed into the system that day. Notices of Failure to File or Final Assessments are generally setup on a schedule, such as 10 days after due date, and generate on the appropriate days for the 1st Notice, 2nd Notice, etc. Your agency completely configures the letters and frequencies.
Delinquencies are automatically closed when the issue has been resolved, such as when the return is filed that generated the Failure to File Notice or an outstanding balance due to an underpayment has been paid. Delinquencies remain open until the issue has been resolved (or the statute of limitations has elapsed, if configured). Even if an account is terminated, delinquencies will remain open on the account for collection and auditing procedures.
The delinquencies may be reviewed in the system by selecting the Delinquency area in the activity tree, or just for an individual account. Delinquency notices can be viewed and re-printed at any time. All delinquencies remain in the system for historical purposes, in either an open or closed status. The system also makes it is easy to enter in a delinquency payment or use a credit on a return. All balances (credit or outstanding) for an account appear in the account balances section on the account screen and on the return screen.
Payments can be applied to an individual charge or to different types of transactions (tax, license fee, audit payment, etc.) and to different periods of the same transaction (e.g., multiple tax return periods). Each time the payment is applied to a different transaction type, the system returns to the Batch Control screen until the payment is fully applied or left as either an open payment or credit on the account.