Harris ERP is committed to COVID 19 Preparedness and we thank our government entity clients at this time. As essential businesses who employ many of our front line workers, we understand this is a challenging time for our customers and are here to provide business continuity and ongoing support for the products and services we deliver.
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Support


No matter which Harris ERP product line you use – GEMS, CitySuite, Select, DataNow or iFips – our Support team is here to help. Contact our support [...]

No matter which Harris ERP product line you use – GEMSCitySuite, Select, DataNow or iFips – our Support team is here to help. Contact our support specialists via the web, phone or email:

Web

Log a support call using our online self-service portal, Customer Hub powered by Team Support.  From there, you can also access service requests, software updates, report issues and track the status of previously reported items 24 hours a day, 365 days a year. In addition, a Knowledge Base and Customer Forum are available for self-search and reference.

Call

Toll-free: 1.800.383.6029

Phone lines are open from 7:30am to 7:00pm Central Time, Monday through Friday.

Email

Send your inquiry to support@harriserp.com.

For faster processing, please include the name of the product, the version that you are having the problem with, and if applicable, whether the problem is present in your live production environment or a test environment, or both. This information will help our application specialists to begin working on your issue more quickly.

How to Contact Us

Log a Ticket

Email Us: support@harriserp.com

Phone: 1.800.383.6029

What Sets Us Apart?

Our Support team is focused on you! We answer your questions, offer recommendations on options for problem resolution and process improvements, and direct you to an array of resources that will help you use your GEMS, Innoprise and Select software to their fullest potential. We help you reduce your total cost of ownership, leverage the time of key staff members, and increase your return on investment.

The following is a summary of our support services:

  • Highly experienced staff with deep knowledge of our products and best business practices
  • Our promise to respond to each new eSupport ticket before the sun sets
  • Unlimited Phone, Web, and Email technical support
  • Phone support from 7:30am-7pm CT on regular business days
  • Unlimited access to eSupport, 24 hours a day, 7 days a week
  • Unlimited electronic access to newly released documentation
  • Software upgrades and updates to your licensed software
  • User forums, regional user group meetings and conferences
  • Online training
  • Monthly communication newsletters – the Harris Enterprise
  • Bi-annual gift card give-a-ways via our Customer Satisfaction Program

“I’d like to say a very big thank you to two of your staff: Kim Hermann and Laura Mathis. Without their help I would not have managed to complete our most recent project…These two ladies provided not only technical support, but my Scottish temperament and frustrations never affected the high level of support they provided. To my surprise and my gratitude they still answered my calls for help. You have two super support staff.”

Roger Smith, CIO/CTO,
Strafford County, NH

See more Testimonials